Sapphire

We want you to feel confident starting your ritual.

You may return items within 30 days of delivery, provided they are:

• Unused

• In their original packaging

For hygiene reasons, used items cannot be returned.

UAE Returns
Returns within the UAE are free of charge.
Once you contact us, we’ll guide you through the return process.

International Returns
For international orders, return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

If your order arrives damaged or something doesn’t feel right, please reach out.

Each case is reviewed carefully and individually.
We’re a small team, but we put a great deal of attention and care into every order — and we’ll always do our best to make things right.

We ship with care — thoughtfully and transparently.

Order Processing
Orders are usually processed and shipped within 3 business days.
We take a little extra time to ensure each piece is carefully prepared before it leaves us.

UAE Orders
We offer both Standard and Express delivery across the UAE.
Shipping costs depend on your order value and will be clearly shown at checkout.

International Orders
For orders outside the UAE, shipping costs are calculated at checkout based on the total weight of your order and destination.